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Billtrust offers a range of features that have proved invaluable to users across different industries. One of the key use cases is the …
Overview
What is Billtrust?
The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.
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What is Billtrust?
The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.
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What is Billtrust?
Billtrust is a provider of cloud-based software and integrated payment processing solutions that simplify and automate B2B commerce. As contrasted to Accounts receivable processes that are manual, and largely paper-based, Billtrust offers a digital transformation of AR, providing mission-critical solutions that span credit decisioning and monitoring, online ordering, invoice delivery, payments and remittance capture, invoicing, cash application and collections.
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Billtrust Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Billtrust are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Billtrust offers a range of features that have proved invaluable to users across different industries. One of the key use cases is the ability for users to enter the reason for paying an invoice, which facilitates easy follow-up on discrepancies. This feature not only streamlines communication between customers and businesses but also helps in maintaining accurate records. Additionally, Billtrust provides customers with a secure login portal where they can easily retrieve invoices, eliminating the need for phone calls to resend them. This has significantly reduced customer queries and improved overall efficiency. Furthermore, enrolling customers in the system is a quick and convenient process, taking only about two minutes. This makes it convenient to do while on a phone call with them, saving time for both parties.
The software enables e-processing of invoices and statements, providing customers with the flexibility to pay online without direct contact with the company. Not only does this streamline the payment process, but it also reduces manual effort for staff members by eliminating the need for email or envelope distribution. Customers have expressed their appreciation for the convenience of online access to payment status and past due invoices. Moreover, mass emails and mail for invoices and statements can be sent out easily using Billtrust, reducing the burden on staff accountants while ensuring timely delivery.
Billtrust has also been praised for its contribution to significant growth in e-commerce sales and accounts receivables. By automating payments and invoicing processes, it saves time and money for businesses. The software facilitates easy communication with customers and provides an email history for confirming invoice delivery. It has also proven effective in solving unapplied checks and reducing delinquent invoices. With Billtrust, users have experienced improved control over the billing process and simplified pulling missing invoices.
Overall, Billtrust offers a comprehensive solution that addresses various pain points faced by businesses related to invoicing, payment processing, and communication with customers. Its user-friendly interface, automation capabilities, and cost-saving features make it a valuable tool for streamlining billing operations.
Simple and Easy to Use: Many users have praised the platform for its simplicity and ease of use, with several reviewers stating that it is easy to navigate.
Time-Saving Features: Users appreciate the time-saving aspects of BillTrust, such as not having to manually post deposits to accounts and being able to template large amounts of data quickly. Some users also value the elimination of manual tasks like stuffing envelopes and filtering invoices by due date.
User-Friendly Nature: The user-friendly nature of BillTrust is highly valued by users, with multiple reviewers mentioning that it has a relatively error-free platform and helpful customer service. Users also appreciate the ability to access invoices quickly in groups and see all invoices on an account.
Difficulty Finding Correct Department: Several users have expressed frustration with the difficulty of finding the correct department for assistance. They have mentioned that this issue has caused delays in getting the help they need and has resulted in a lack of communication.
Projects Take a Long Time to Complete: Many reviewers have stated that projects on Billtrust take a long time to complete. This delay has been attributed to a lack of communication and coordination, which has negatively impacted user experience.
Inability to Search More Fields and Download Documents from Main Menu: Some users have mentioned their desire for upgrades on Billtrust that would allow them to search for more fields and download documents directly from the main menu. The absence of these features is seen as an inconvenience by these users.
When using Billtrust, users commonly recommend the following:
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Consider future plans and industry needs: Users suggest considering the company's future plans and how Billtrust can help stay up to date with industry requirements.
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Utilize companion products: Users recommend taking a look at the companion products offered by Billtrust, as they can enhance the overall billing process.
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Work closely with a representative: Users advise working closely with a representative from Billtrust for a streamlined billing process. Collaboration and support from the company are crucial for successful implementation and ongoing usage.
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Reviews
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February 05, 2020
Billtrust - worth a look if you send more than 100 invoices a day
We use Billtrust for delivery of over 90% of our invoices, with the remainder being delivered directly via EDI. Utilizing Billtrust's marketing capacity we've been able to move a large number of customers from paper to email delivery. Billtrust allows our customers access to a website (eInvoice Connect) with our logo and contact information, where the customer can maintain their own invoice delivery settings, download invoices as PDF or any of several popular accounting packages, and even pay invoices if they choose to link their banking information. Billtrust also offers automation of AP invoices, creating payables in our business system, but we have not yet implemented this service. Without Billtrust we would still be able to email invoices from our business system, but the bulk mailing and faxing they do would be unmanageable.
- Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
- The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
- The on-invoice marketing of eInvoice Connect provides enough information for anyone that obtains an invoice to create an account and change the method of receiving invoices. This hasn't caused a problem that we know of, but the possibility exists.
- They should have a set of alarms - email notifications to a set address when something goes wrong, like if one of our customers signs up for eInvoice Connect, sets their delivery option to online only, but then never logs in.
- Since we've been using Billtrust for 15 years, it's hard to know what the ROI would be were we to convert now.
- However, we would incur a great expense if we were to try going without Billtrust now. We would have the expense of postage, land-lines for faxing, and extra server capacity for mass emails, especially at month-end when we send statements.
June 22, 2018
Partnerships that Payoff for your Business
MAWSA utilizes Billtrust for billing and payments, and have been since 2013. Billtrust’s automation and self-service portal gave me the tools to train my customers to pay within established payment windows. This has brought a predictability to our cash flow and allows us to better manage the business. We have recognized and have been able to maintain a 10-day drop in our DSO, and have reduced payment processing time by 30%. Our case study can be found here: http://mktg.billtrust.com/rs/301-ZGZ-364/images/MAWSA%20CaseStudyApril2017.pdf.
When it comes to payment cycle management, I always recommend Billtrust.
- The payment portal is of the highest security, giving our participating customers piece of mind.
- By offering electronic methods of billing statement, and other documents, electronically (email, ebill, ebank presentations) we are able to save on printing an postage costs.
- Always on the cusp of emerging technologies, and willing to share their experience, Billtrust offers webinars, Twitterviews, classes, and conferences to keep you in the know and ahead in your industry.
- Billtrust has a crack customer service team that always responds promptly, and with through follow up. Even better yet, when you respond to a survey on their customer service, they will donate to charity - that shows a willingness to hear what their customers have to say.
- If you ever think of an idea, Billtrust is accepting of considering its implementation and how it can be incorporated into their services and systems, making the growth of services organically functional.
- Some of the best packages offered are pricier than are affordable by a small municipal entity; however, there are affordable options available to help proliferate success.
- There are multiple packages, with multiple tiers of service. It allows for products to be offered for one package over another. I believe a simplification to one product with purchase in/out tiers would be more streamlined and flexible.
- 10 day reduction in our DSO resulting in increased cash flow
- Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
- Increased payment application by batching payment types by day into one file
- Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully